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Return Policy

File a Return Request

General Terms

  • Returns are accepted within 30 days of delivery date.
  • Return shipping is covered by us using a pre-paid label, for eligible countries only (see list below).
  • We reduce 15% re-stocking fee (30% for custom made orders designed from your own image).
  • Refund is issued within 3 business days after product was delivered back to us, to the original payment method used for purchase.

 

Wall Art Condition

  • Product must be unused and in the original packaging, to be eligible for returns.
  • Product must be in the same situation it was received in. 

Defective Wall Art/Replacement

  • In the case of defective product, we'll create and send a new painting with no additional charge.
  • Photos of defective product and package must be provided once request replacement.

 

 

Countries Eligible for Return Shipping Coverage

 Americas United States (Including HK & HI), Canada
Europe United Kingdom, Germany, France, Spain, Italy, Belgium, Austria, Switzerland,  Netherlands